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- Research Guides
Frequently Asked Questions
- How do I find an item?
- Look up the item in the online library catalog and make sure that it has not been checked out.
- Remember we also have online resources such as Classical Scores online and Nkoda where users can find music!
- If the catalog says that the item is available, write down the call number and go to the stacks to try to find it. The library user may have written down the wrong call number or may have been looking in the wrong place for it.
- If the item is not where it should be, look around the general area where it should be shelved. It could be miss-shelved by a few books. It is also a good idea to look for the item under an alternate letter. For example, if the call number is M 23 .B33 1981, look under ML 23 .B33 1981 or MT 23 .B33 1981. It is also possible that the item is in the wrong area (reference instead of regular stacks).
- Other places to look: the pre-shelving area behind the desk and the new books shelf (on the circulation desk).
- If you still haven’t located the item, get a member of the library staff. He or she will take down the information needed to begin an official search for the item.
- How do I speak to the front office?
- Many callers assume they have contacted Blair Administrative Offices. These callers can be transferred to 2-7651.
- When is a concert happening?
- The most frequent phone questions regarding Blair usually concern upcoming concerts. Use the concert schedule located here to answer these questions.
- How do I connect to WIFI?
- Blair visitors and Precollege students should connect to vuGuest wireless network. When a guest connects to this network, they are asked to register/accept the terms of use. This registration is required for every 24 hour period. The vuGuest network is not recommended for faculty, staff, and students with a current VUNetid.
- How do I get technical support?
- For tech support, Jennifer Daniels, Lead Technical Support Specialist, is onsite at Blair and available to assist remotely or in-person. To get assistance, please send a detailed email to servu@vanderbilt.edu. A SerVU ticket will be created – please do not contact Jennifer directly – the ticket system is vital to documenting Jennifer’s time and effort in our building. Classroom AV Support: If you have technical issues with AV equipment in our classrooms, please call (615) 875-9288, email av.support@vanderbilt.edu, or contact via Crestron panel help buttons.
- How do I make a donation?
- Donation inquiries should always be forwarded to Robert Rich. If Robert is unavailable, forward the inquiry to another full-time staff member.
- Questions about fines, something that was supposedly returned, or other complicated issues:
- Refer the user to a full time staff member
