Music Library Staff Guide: Expectations

​​​​​Follow the following procedures when you get to your shift. This is how your time during each shift will be structured:

• Check-in with a supervisor to see what needs to be done during your shift. Unless they tell you otherwise, go through the rest of these instructions for the rest of your shift.
• Sign-in to a workstation and log-in to Teams and Alma.
• Check the Lib-Student-Assistant Teams channel for updates about tasks and projects.
• Continue with the following ONLY if there is someone else to cover you at the service desk. You cannot leave the service desk unattended. You are always welcome to ask a full-time staff member to watch the desk while you complete your responsibilities.
  • Shelve any materials in the pre-shelving area. If there is too much for you to complete on your own, aim to do about 30 minutes of shelving.
  • Shelf-read a portion of scores/books. Aim for about 30 minutes of shelf-reading.
• Work on special projects. This could be BPA, collection development, the public domain score project, or more. You may not have any special projects when you first start, so check with your supervisor to see if there is anything you can help work on.

Once you finish all your work or have been working on library responsibilities for half your shift, you may study/do homework at the desk. However, you must practice good customer service even while studying. Be prepared to be interrupted and continue to be on the lookout for users who need assistance. If a supervisor sees you not practicing appropriate customer service, you may receive an employee warning notice.

At the end of your shift, tidy up the desk/area you have been working in before you leave so it is clean for the next person.

The following activities are not allowed at the desk:

• Eating (Drinks are allowed, but they must be in covered containers and stored beneath the counter). If you need a snack/meal during your shift, you may go into the office area and eat next to the sink.
• Using the phone for non-reference and non-emergency calls.
• Excessive cell phone use. Cell phone use is allowed but keep it to a minimum. You need to look available to users, so this means no playing games, texting, etc. during the entirety of your shift.
• Headphones. You may only use headphones or earbuds when working on projects that require you to listen to recordings. Try to keep one ear free to assist users if needed.
• Allowing people behind the desk.
• Group studying or long conversations with friends at the desk. This should be saved for another time.
• Leaving the desk unattended. If you need to leave, ask another student employee or staff member to watch the desk for you. If you have been bequeathed Jackie, the desk responsibility unicorn (they are next to the emergency manual), you are responsible for staffing the desk.
• Other non-professional behaviors such as resting your feet on the desk or chairs, sitting on the desk or floor, or sleeping.

We should always be working to uphold a friendly and professional environment for faculty and students. This includes your appearance. While there is no dress code, please be dressed appropriately (i.e. no extremely revealing clothes, no offensive language or imagery). Violations of these rules will result in an employee warning notice. Three warning notices will result in the loss of your position.​​​​​​