Definition
Checking in, also known as Discharging, an item means removing it from a borrower's account to indicate the patron has returned the item and it is available for others to access.
**Note: When returning items, always make sure you are logged in at the correct desk to avoid creating errors, especially if you are working at multiple libraries.
How to Return an Item
To check in/return library items in ALMA, select "Return Items" from the fulfillment menu and scan the barcode on the item(s). If you are returning items from the book drop during the opening shift, make sure to set the return date to the day before to avoid any late fines for the returned items.
Be sure to watch the screen as you are scanning in the items, instead of passively scanning and just listening to the beeps. Some items may trigger a pop-up with important information, including piece count warnings or instructions on where to route the item next.
Damaged/Incomplete Items
DO NOT RETURN DAMAGED/INCOMPLETE ITEMS. Please inform a supervisor to assess the damage and discuss any possible fines for damage/lost pieces with the patron.
Types of Pop-Ups
Piece Counts
When an items contains multiple pieces, such as a multi-disk set of DVDs or a book with inserts like maps, you will be asked to note the number of pieces before confirming the item has been returns. Count to ensure all the pieces are present before confirming.
Hold Notifications
If an item has been requested for pick-up by another user, checking in the item will generate a Hold notification and email the patron to inform them that their item is ready to be picked up. Write the user's name on a slip of paper (Lastname, FirstName) and place it on the hold shelf by last name.
Transit Items
On occasion, books belonging to other libraries or items requested by another library will be returned at Central. When you scan in these items, a Transit Alert will notify you of where you need to send the item. Route the item to the appropriate library following the instructions below and place in the mail bins for the couriers to collect.
Blocked Users
When a user reaches the limit of fines and/or overdues, their account gets blocked. It can be over-ridden, but if you encounter such a case, it is always best to get a supervisor.
Routing Library Items
To Route Items to Other Libraries:
- Write the destination (example: "To: Law") on a strip of paper.
- Write the sender (example: "FROM: Management") on the same strip of paper and insert it into the book.
- The paper should stick out just enough that the destination is visible without removing the paper.
- Fragile items, such as DVDs or microfilm, should be boxed up to protect the item while in transit.
- Place the item in the appropriate mail bin for library messengers to deliver on their next round.
