Central Service Desk Assistant Guide

Familiarize yourself with the emergency procedures.

While emergencies do not happen frequently, when they do occur it is important to be prepared. If you have any questions please ask your supervisor what your responsibilities may be.

Vanderbilt's Emergency Quick Reference Guide: https://emergency.vanderbilt.edu/vu/quick-ref-guides/

To call the Vanderbilt University Police Department in an emergency:

• Dial 911 from any campus phone.
• Dial (615) 421-1911 from any other phone.

Problem Patrons
If someone is dangerously angry, threatening you or someone else verbally or physically, harassing you, or acting in any other disruptive manner you do not feel comfortable dealing with, immediately contact a supervisor. If you are in a situation in which no full-time staff are available, you should call VUPD (615-421-1911).  
Any incident needs to be immediately reported by email to Daisy Whitten (daisy.s.whitten@vanderbilt.edu).
 

The AED (automatic external defibrillator) is located on the wall near the print card machine: 

Review this video for instructions on how to use an AED:

Active Shooter

Refer to this video for an overview of what to do if an active shooter is reported on campus:

If someone needs first aid, the library has two first aid kits located on the fourth floor. First aid kits are kept in the supply cubicle.

If you are responding to someone who is injured, use your best judgment to evaluate the situation. For example, if someone asks for a band-aid for a paper cut or a minor scrape, you do not need to involve a supervisor. However, in more serious situations or injuries please immediately involve a supervisor. For example, if someone were to trip and hit their head or someone were to pass out from exhaustion during finals week, we would want them to receive appropriate care.

Other Emergencies

Here is the link to review other emergencies should they arise:

https://emergency.vanderbilt.edu/vu/quick-ref-guides/