Frequently Asked Questions (& Answers!)
Q. Is PrimoVE in Beta?
a. No! PrimoVE is an established deployment model of Primo; while there may be tweaks and upgrades (just like with any system), it is fully functioning. Many academic libraries have already moved to PrimoVE.
Q: Why do I not have the User Manager role?
- User Manager is used for staff and imports. Patron services (Circulation Operator/Manager roles) can add and edit patron records.
Q: I cannot see how to check out materials?
- In most cases, the staff member had not selected a location. If you see "None" in the upper right corner (by your Profile settings icon), click the drop-down arrow and select your location.
Q. Why does Alma timeout after a period of inactivity?
a. Unfortunately, the timeout is scheduled after 60 minutes of inactivity, and cannot be changed. More information is available here.
