Retrieve Your Order
This tutorial will explain how to retrieve a shared asset from your media account.
Media Account
To begin you must be signed into your Media Account as shown here.
Check Email
With your Media Account open, open a new browser window and navigate to your email account and look for an email with the subject “Shared Assets: A selection of assets was sent to you”. In many instances this email may be found in your junk or spam email folder.
Click to open the email.
This opens an email that contains the Terms of Use for your loan and a link to the Media Account folder for your loan.
Click the link to open the assets in your Media Account
This opens the shared assets in your Media Account folder.
Media Account Folder
Click the play button on the icon for the asset to display more options and information about the assets
This displays your assets, provides metadata, and allows you to view your asset.
Click on the play button to play your asset.
You have successfully retrieved and viewed an asset in your Media Account folder.
