LibAnswers

LibAnswers is the Vanderbilt Libraries question triage system. Patrons can submit questions about research, library services, their library account, access to materials, and more to the libraries using the "Ask a Librarian" form and it will appear in the LibAnswers queue. Each library has a designated point person or email account for these questions to be routed to. It is each library's responsibility to respond in a timely manner and close the tickets when the conversation with the patron has ended. In addition, library statistics must be submitted for each question using the form provided when a ticket is closed.