Q: Where is the bathroom?
A: Pass that second column, and it will be to the left (make sure to point to the column).
Q: Where are the printer/copiers?
A: Right behind that wall on the other side of the computers (make sure to point to the wall). Make sure to ask if they have money on their VU id card, if not direct them to (https://www.vanderbilt.edu/cardservices/) to add money to Commodore Card.
Q: How can I get a study room?
A: There are two options for using a study room:
- Rooms can be reserved at least 24 hours in advance at https://calendar.library.vanderbilt.edu/reserve/eskindrooms
- Or, if there is not a sign next to the door of the study room indicating that it has been reserved and if the room is not already occupied, it is available for immediate use.
Q: Do the study rooms have whiteboards, markers, computers, etc?
A: There is a glass whiteboard in each room, Dry erase markers and erasers are available for checkout at the Circulation Desk. The following study rooms have monitors: 002, 105, 133 and 143.
Q: Where are the elevators?
A: Right around the corner behind that wall (make sure to point to the elevators)
Q: Is food and/or drink allowed in the library?
A: Yes, it is allowed; please use recycling and trash bins when finished.
Q: Is there a fax machine?
A: Yes, the copier/printer nearest the elevator will send faxes.
Q: Where might missing books be found?
A: Check the catalog to make sure it is not listed as missing. Also check the return shelf. Then go with the patron to check the shelves. If it can't be found, make a note of the title and let Pearl know.
Q: Public telephone:
A:The public phone is located on the Lower Level across the aisle from the Staff Lounge and next to the stairs that lead to the first floor. Priority is given to those who are answering emergency pages, but anyone can use them.
Q: Lost and found items
A: Located in the cabinet to the left of the 1st Computer. Clothing, books, electronic chargers, earbuds, drink containers, etc. should be placed in the cabinet. Valuables, wallets, debit or credit cards, and cell phones should be in placed cabinet after the Vanderbilt Police have been notified.
Call Non-Emergency VU Dispatch 2-2745
Policy questions or questions regarding library services can usually be answered by referring the user to the Heard Library webpage. Whenever you feel that a user could benefit from one-on-one help, always feel free to refer a user to a full-time staff member or distribute relevant business cards (when available) accordingly. Examples of policy questions are: "How do I get an alumni card?" "Can my teaching assistant check out items in my name?"
